Interclean Sales Department Restructure Essay - 1951 Words

Introduction InterClean is making several structure changes in order to adapt to the current economic climate and to best position the company to gain market share in the coming years. The restructure of the sales department is an integral part of this overall effort. It is recommended for the sales team to grow from five to nine representatives; which, is to be filled from with in, if possible. Another recommendation is for a line manager to be promoted from with in as well. These changes are to enhance our profitability and its implementation designed to strengthen our relationships. Implementing Change As a means to help the department understand and accept these changes it is recommended for the current sales associates to undergo†¦show more content†¦For the sales associates, both existing and new, there will be training to better utilize laptops for PowerPoint presentations, order placement and delivery, as well as credit financing alternatives for the customer. Furthermore, Internet sales will be apart of everyone’s production numbers, conditionally. Also, from a personal contribution point of view, sales associates will need to demonstrate greater community involvement, share best practices (that is, what key areas do they perform best) with their teammates, and assist in teammates growing (specifically, to help them make sales quota; so long as it is not damaging to their own productivity). These additional responsibilities are being added to the current job description. The Existing Job Description The role of a salesperson is to, not only to make sales, but to develop long-term relationships with customers. This relationship will be a cornerstone in our approach to developing the department. A salespersons duties of prospecting, following up and closing the deal are only a portion of what is expected of our representatives. Our customer service approach is to be underscored by the insistence of proactive customer contact. Our salespeople will contact their customers no less than once a week when there are no issues; in the case of an issue,